Sales Agreement

All users shall be deemed to have read and approved the Sales Agreement at the time they complete their membership registration. The Sales Agreement is the Online Sales Agreement between SAFİR OPTİK SAN. VE DIŞ TİC. LTD. ŞTİ. and the Customer.

Article 1

The subject of this Agreement covers the rights and obligations of the parties regarding the sale and delivery of the product sold by the Seller to the Buyer, the specifications and sales price of which are stated below, in accordance with the provisions of the Law No. 4077 on Consumer Protection and the Regulation on the Principles and Procedures for the Implementation of Distance Contracts.

Article 2 – SELLER INFORMATION

SAFİR OPTİK SAN. VE DIŞ TİC. LTD. ŞTİ. – www.safiroptik.com.tr

Article 3 – BUYER INFORMATION

All members: All buyers who register with and make purchases from the e-commerce store of SAFİR OPTİK SAN. VE DIŞ TİC. LTD. ŞTİ. at www.safiroptik.com.tr. (Hereinafter referred to as the “Buyer” or “Customer”.)

Article 4 – SUBJECT OF THE AGREEMENT AND PRODUCT INFORMATION

The type, quantity, brand/model, color, number, sales price and payment method of the Goods/Product or Service shall be as specified on the website, and these terms may be subject to change without prior notice to the Buyer.

Article 5 – GENERAL PROVISIONS

5.1 – The BUYER declares that they have read and obtained information regarding all preliminary information concerning the basic characteristics, sales price, payment method and delivery of the product subject to the Agreement specified in Article 4, and that they have provided the necessary confirmation electronically.

5.2 – The product subject to the Agreement shall be delivered to the Buyer or to the person or organization at the address designated by the Buyer within the period specified in the preliminary information, depending on the distance of the Buyer’s place of residence, provided that it does not exceed the statutory period of 30 days.

5.3 – If the product subject to the Agreement is to be delivered to a person or organization other than the Buyer, the SELLER cannot be held responsible if the person or organization to whom the product is to be delivered refuses to accept the delivery.

5.4 – The SELLER is responsible for delivering the product subject to the Agreement in sound and complete condition, in compliance with the specifications stated in the order, together with warranty certificates and user manuals, if applicable.

5.5 – For the delivery of the product subject to the Agreement, this Agreement must have been approved electronically and the sales price must have been paid using the payment method preferred by the Buyer. If the product price is not paid for any reason or is cancelled in the bank records, the SELLER shall be deemed released from its obligation to deliver the product.

5.6 – If, after delivery of the product, the relevant bank or financial institution fails to pay the product price to the SELLER because the Buyer’s credit card was used fraudulently or unlawfully by unauthorized persons for a reason not caused by the Buyer’s fault, the BUYER is obliged to return the product delivered to themselves or to the person or organization specified in the Sales Agreement to the SELLER within 3 business days. In such a case, the transportation costs shall be borne by the Buyer.

5.7 – If the SELLER cannot deliver the product subject to the Agreement within the specified period due to force majeure or extraordinary circumstances such as adverse weather conditions or interruption of transportation, the SELLER is obliged to notify the Buyer. In such a case, the Buyer may exercise one of the following rights: cancellation of the order, replacement of the product subject to the Agreement with an equivalent product, if available, and/or postponement of the delivery until the circumstances preventing delivery have ceased. If the Buyer cancels the order, the SELLER shall, within 7 days, initiate the necessary procedures with the relevant bank for the cancellation of the credit card transaction belonging to the Buyer and the refund of the relevant amount to the Buyer’s account, and the Buyer shall be notified of the transaction by e-mail. In such a case, the SELLER cannot be held responsible for delays arising from the relevant bank.

5.8 – If the products delivered to the BUYER and/or to the person and/or organization designated by the BUYER for delivery are defective or faulty, the relevant product or products shall be sent to the SELLER within 7 days from the date of receipt by the BUYER for the necessary repair or replacement to be carried out within the scope of the warranty conditions, and the transportation costs shall be borne by the SELLER. In such a case, if the 7-day period has expired, the BUYER is obliged to take the product they have received to the relevant service center.

5.9 – This Agreement becomes valid after it has been electronically approved by the Buyer (after membership registration) and submitted to www.[safiroptik.com.tr](https://www.diverso.com.tr/).

Article 6 – RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from the Agreement within seven (7) days from the delivery of the product subject to the Agreement to the Buyer or to the person/organization at the address designated by the Buyer. In order to exercise the right of withdrawal, the SELLER must be notified by fax or e-mail within this period, and the product must not have been used and its packaging must not have been damaged in accordance with the provisions of Article 7.

If this right is exercised, a copy of the shipping delivery receipt confirming that the product delivered to the third party or the Buyer has been sent to the SELLER, together with the original sales invoice, must be returned. Within 7 days following receipt of these documents, the SELLER shall initiate the necessary procedures with the relevant bank for the refund of the product price to the Buyer’s credit card account.

The SELLER cannot be held responsible for any problems arising on the bank’s side during the refund of the product price. If the original sales invoice is not returned, value-added tax and any other applicable legal obligations shall not be refunded.

The shipping cost of the product returned due to the exercise of the right of withdrawal shall be borne by the BUYER. Furthermore, the right of withdrawal cannot be exercised for products that, by their nature, cannot be returned, single-use products, copyable software and programs, or products that are perishable or have passed their expiration date. The product must be unopened and undamaged in its packaging and must not have been used.

Article 7 – COMPETENT COURT

In the implementation of this Agreement, Consumer Arbitration Committees up to the amount announced by the Ministry of Industry and Trade and CONSUMER COURTS located at the place of residence of the Buyer or Seller shall have jurisdiction.

In the event that the order is approved electronically, the BUYER shall be deemed to have accepted all provisions of this Agreement.